User Guide

Step 1: Access the Registration Page

Visit the MediConnect website and click on the "Login →" button in the top right corner, then select "Create Account" or "Register".

Step 2: Fill in Your Personal Information

Complete the registration form with the following information:

• Full Name (as it appears on your ID)
• Valid Email Address
• Phone Number
• Date of Birth
• Gender
• Create a Strong Password

Step 3: Verify Your Account

After submitting your registration form:

• Check your email for a verification link
• Click on the verification link to activate your account
• You may also receive an SMS verification code on your registered phone number

Step 4: Complete Your Medical Profile

After verification, log in to your account and complete your medical profile:

• Medical History
• Current Medications
• Allergies
• Emergency Contact Information

Step 1: Access the Login Page

Visit the MediConnect website and click on the "Login →" button in the top right corner.

Step 2: Enter Your Credentials

Enter your registered email address and password in the respective fields.

Step 3: Two-Factor Authentication (if enabled)

If you have enabled two-factor authentication:

• You will receive a verification code on your registered phone number
• Enter the code in the provided field to complete the login process

Step 4: Remember Me Option

You can check the "Remember Me" option to stay logged in on your personal device. For security reasons, do not use this option on public or shared computers.

Step 1: Access the Forgot Password Page

On the login page, click on the "Forgot Password?" link below the login form.

Step 2: Enter Your Email Address

Enter the email address associated with your MediConnect account and click "Reset Password".

Step 3: Check Your Email

Check your email inbox for a password reset link. If you don't see it, check your spam or junk folder.

Step 4: Create a New Password

Click on the reset link in the email and follow the instructions to create a new password. Your new password should be:

• At least 8 characters long
• Include at least one uppercase letter
• Include at least one number
• Include at least one special character

Step 5: Login with Your New Password

After successfully resetting your password, return to the login page and use your new password to access your account.

Step 1: Access Your Account Settings

After logging in, click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

Step 2: Navigate to Security Settings

In the Account Settings page, click on the "Security" tab or "Change Password" option.

Step 3: Enter Your Current and New Password

You will need to:

• Enter your current password for verification
• Enter your new password
• Confirm your new password by entering it again

Step 4: Save Changes

Click on the "Save Changes" or "Update Password" button to confirm your new password.

Step 5: Confirmation

You will receive a confirmation message that your password has been successfully changed. You may also receive an email notification about the password change.

Method 1: Using the Profile Menu

The most common way to log out:

1. Click on your profile icon or name in the top right corner of any page
2. Select "Log Out" from the dropdown menu
3. You will be redirected to the home page or login screen

Method 2: Automatic Logout

For security reasons, you will be automatically logged out after 30 minutes of inactivity. This helps protect your account if you forget to log out or leave your device unattended.

Method 3: Closing the Browser

If you haven't checked the "Remember Me" option during login, closing your browser will also log you out of your MediConnect account.

Step 1: Access the Appointment Booking Page

After logging in, navigate to the "Appointments" section from the main menu or dashboard.

Step 2: Select Appointment Type

Choose the type of appointment you need:

• General Consultation
• Specialist Consultation
• Follow-up Appointment
• Prescription Renewal
• Lab Test Consultation

Step 3: Select Healthcare Provider

You can choose a healthcare provider based on:

• Specialty (e.g., General Practitioner, Pediatrician, Gynecologist)
• Availability
• Ratings and reviews
• Previous consultations (if you want to see the same doctor)

Step 4: Select Date and Time

Choose from available dates and time slots in the calendar. Green slots indicate availability, while red or gray slots are already booked or unavailable.

Step 5: Provide Reason for Visit

Briefly describe your symptoms or reason for the appointment. This helps the healthcare provider prepare for your consultation.

Step 6: Select Consultation Method

Choose how you would like to consult with the healthcare provider:

• Video Call
• Audio Call
• Chat
• In-person (if available in your area)

Step 7: Review and Confirm

Review all the details of your appointment and confirm by clicking the "Book Appointment" button.

Step 8: Payment (if applicable)

If your appointment requires payment, you will be directed to the payment page. MediConnect accepts various payment methods including:

• Mobile Money (MTN, Airtel)
• Credit/Debit Cards
• Bank Transfer

Step 9: Confirmation

After successful booking, you will receive:

• An on-screen confirmation message
• An email confirmation with appointment details
• An SMS reminder (if enabled)

Step 1: Access Your Appointments

After logging in, navigate to the "My Appointments" section from your dashboard or profile menu.

Step 2: Locate the Appointment

Find the appointment you wish to cancel in your list of upcoming appointments.

Step 3: Select Cancel Option

Click on the "Cancel" or "Reschedule" button next to the appointment details.

Step 4: Provide Reason (Optional)

You may be asked to provide a reason for cancellation. This information helps us improve our services.

Step 5: Confirm Cancellation

Click on the "Confirm Cancellation" button to finalize the cancellation process.

Step 6: Cancellation Confirmation

You will receive an on-screen confirmation that your appointment has been successfully cancelled. You will also receive an email confirmation of the cancellation.

Rescheduling an Appointment

If you need to reschedule rather than cancel:

1. Follow steps 1-3 above
2. Select "Reschedule" instead of "Cancel"
3. Choose a new date and time from the available slots
4. Confirm your new appointment details

Available Pharmacy Services

MediConnect offers the following pharmacy services:

• Prescription Fulfillment
• Medication Delivery
• Medication Reminders
• Medication History Tracking
• Prescription Renewal Requests
• Over-the-Counter (OTC) Medication Purchase
• Pharmacist Consultation

Accessing Pharmacy Services

To access pharmacy services:

1. Log in to your MediConnect account
2. Navigate to the "Pharmacy" section from the main menu
3. Select the service you need from the available options

Prescription Fulfillment

After a consultation with a MediConnect healthcare provider:

• Prescriptions are automatically sent to our integrated pharmacy system
• You will receive a notification when your prescription is ready
• You can choose to pick up your medication or have it delivered

Medication Delivery

For medication delivery:

• Select the "Delivery" option when fulfilling your prescription
• Confirm your delivery address or add a new address
• Choose your preferred delivery time slot
• Track your delivery in real-time through the app
• Delivery fees apply based on your location and are displayed before confirmation

Medication Reminders

To set up medication reminders:

1. Go to the "Pharmacy" section
2. Select "Medication Reminders"
3. Add your medications and dosage schedule
4. Set reminder preferences (push notifications, SMS, or email)
5. Save your settings

Pharmacist Consultation

To speak with a pharmacist:

1. Go to the "Pharmacy" section
2. Select "Speak with a Pharmacist"
3. Choose your preferred communication method (chat, call, or video)
4. Wait to be connected with the next available pharmacist

Step 1: Access the Medication Ordering Page

After logging in, navigate to the "Pharmacy" section and select "Order Medication".

Step 2: Choose Medication Type

Select one of the following options:

• Fill a New Prescription
• Refill an Existing Prescription
• Order Over-the-Counter (OTC) Medication

Step 3A: Fill a New Prescription

If you selected "Fill a New Prescription":

1. Upload a photo or scan of your prescription
2. Ensure the prescription is clearly visible and all details are legible
3. Add any notes or special instructions for the pharmacist

Step 3B: Refill an Existing Prescription

If you selected "Refill an Existing Prescription":

1. Select the prescription you want to refill from your medication history
2. Verify the medication details and dosage
3. Indicate how many refills you need

Step 3C: Order OTC Medication

If you selected "Order Over-the-Counter Medication":

1. Browse the available OTC medications by category
2. Select the items you wish to purchase
3. Specify the quantity needed
4. Add items to your cart

Step 4: Delivery Options

Choose how you would like to receive your medication:

• Home Delivery: Medication delivered to your doorstep
• Pickup: Collect from a partner pharmacy near you

Step 5: Payment

Complete your order by making payment:

1. Review your order summary
2. Apply any discount codes or insurance information
3. Select your preferred payment method
4. Complete the payment process

Step 6: Order Confirmation

After successful payment:

• You will receive an on-screen order confirmation
• An email confirmation will be sent to your registered email address
• You can track your order status in the "My Orders" section

MediConnect Emergency Services

MediConnect offers the following emergency services:

• 24/7 Emergency Teleconsultation
• Ambulance Dispatch
• Emergency Medication Delivery
• Crisis Intervention Support

Accessing Emergency Services

To access emergency services on MediConnect:

1. Log in to your MediConnect account
2. Click on the red "Emergency" button visible on all pages
3. Select the type of emergency service you need
4. Follow the on-screen instructions

Emergency Teleconsultation

For urgent medical advice:

1. Select "Emergency Consultation" from the emergency services menu
2. Briefly describe your emergency situation
3. You will be connected to the next available healthcare provider, typically within 2-5 minutes
4. Follow the healthcare provider's instructions and advice

Ambulance Dispatch

To request an ambulance:

1. Select "Request Ambulance" from the emergency services menu
2. Confirm your current location or enter a different location
3. Provide brief details about the emergency situation
4. An ambulance will be dispatched to your location
5. You can track the ambulance's arrival in real-time

Emergency Medication Delivery

For urgent medication needs:

1. Select "Emergency Medication" from the emergency services menu
2. Specify the medication needed or upload a prescription
3. Confirm your delivery address
4. Complete the payment process
5. Medication will be delivered on priority basis

Emergency Contact Information

You can also contact our emergency services directly:

• Emergency Hotline: 0703680041
• WhatsApp Emergency: 0778777809
• Email: emergency@mediconnect.ug (not for immediate emergencies)

Support Channels

MediConnect offers multiple ways to get support:

• In-App Chat Support
• Email Support
• Phone Support
• WhatsApp Support
• Help Center & FAQs

In-App Chat Support

To access chat support within the app:

1. Click on the "Help" or "Support" icon in the bottom navigation or menu
2. Select "Chat with Support"
3. Type your question or describe your issue
4. A support agent will respond typically within 2-5 minutes during business hours

Email Support

For non-urgent issues or detailed inquiries:

• General Support: info@mediconnect.ug
• Technical Issues: support@mediconnect.ug
• Billing Inquiries: billing@mediconnect.ug
• Feedback & Suggestions: feedback@mediconnect.ug

Email response time is typically within 24 hours during business days.

Phone Support

For immediate assistance or complex issues:

• Customer Support: 0703680041
• Alternative Number: 0778777809

Phone support hours: Monday to Friday, 8:00 AM - 8:00 PM; Saturday, 9:00 AM - 5:00 PM

WhatsApp Support

For convenient messaging support:

• WhatsApp Number: 0778777809
• Save this number to your contacts for easy access
• You can send text, images, or voice messages to describe your issue

Help Center & FAQs

For self-service support:

1. Click on the "Help" or "Support" icon in the app
2. Select "Help Center" or "FAQs"
3. Browse categories or use the search function to find answers to common questions
4. If you can't find what you're looking for, use the "Contact Us" option at the bottom of the Help Center

Providing Effective Information

When contacting support, please provide:

• Your full name and registered email address
• A clear description of the issue you're experiencing
• Any error messages you've received
• Steps you've already taken to resolve the issue
• Screenshots or recordings if applicable